AI voice assistants Talking is faster than clicking. But not always.

We build voice dialogs for phone, shop and field sales. They use approved catalog and order data, verify identity before mentioning customer data, and hand over to a person without the caller having to start again.

Discuss a voice assistant
Example on the phone

I need the gloves from last week again, but in size 10.

Sure. Could you give me your customer number, please?

4-8-2-1.

Thanks. Last week it was nitrile gloves in size 9. Size 10 is in stock. 20 packs again?

When voice helps

Not every chatbot needs a microphone.

Voice helps when

  • hands or attention are busy, for example in the warehouse, in the car or on the phone,
  • the request is short with a clear result: availability, order status, reorder,
  • people know what they need but not the terms in the catalog.

Probably not when

  • the answer needs comparing, such as data sheets, prices or several alternatives,
  • the environment is noisy or public,
  • a consequential action cannot be confirmed properly.

How a call works

Check first, then speak.

  1. Listen

    Take audio from phone, web or app and clarify whether recording is allowed.

  2. Understand

    Recognise speech, numbers and product terms. If something is unclear, it asks instead of guessing.

  3. Verify

    Who is speaking? Customer data only after successful verification, and only through tightly limited interfaces.

  4. Answer or hand over

    Answer briefly, send a result to the screen, or hand over to a person with full context.

Your customers talk to their phones anyway. Why not to your shop?

The assistant answers short questions on the phone itself. Everything else reaches your team with a call note.

Discuss a voice assistant
Tin can telephone

Pilot

One channel. A few requests.

  • Choose channel and task

    Where do your customers speak, which requests belong there, and what deliberately stays with a person?

  • Collect real speech

    Support questions, product terms, accents and bad connections. A demo in a quiet room proves nothing.

  • Connect only what is needed

    Identity, catalog or orders, exactly as far as the task requires.

  • Test and release

    Requests completed, response time, privacy and handover, before more callers get through.

Common questions

What should be clear beforehand.

Phone assistant or voice control in the shop?
Both are possible, but they are different products. We start with one channel because phone, browser audio, identity and handover each have different requirements.
May the assistant access customer and order data?
Yes, through tightly limited interfaces and only after successful verification. The model gets no free database access. If verification fails, it mentions no account data.
What about accents and background noise?
We test with real recordings from your channel. If recognition is uncertain, the assistant asks again or hands over.
Do calls have to be recorded?
No. Audio, transcripts and test samples each have their own rules. That depends on need, consent, provider and law.
Can the assistant take actions?
Only through approved, tightly limited functions. Sensitive or irreversible changes need explicit confirmation and, where needed, approval by your team.

Bring a real conversation. Not a script.

Discuss a voice assistant