Customer Review Analysis
Transform unstructured feedback into product insights — aspect‑level sentiment, themes and actions for your catalog.
Real‑world snippets
★★★★★ Fantastic battery life and the keyboard feels premium. Support was quick to respond.
★★☆☆☆ Color is off vs pictures and shipping took too long — packaging was damaged.
What changes with insights
+27%
Conversion uplift on optimized PDPs
92%
Review coverage across products
< 30m
Time to new insights
From feedback to action
Ingest & normalize
Import from marketplaces and your shop; detect language and deduplicate.
Aspect extraction
Identify topics (battery, fit, delivery) and score sentiment per aspect.
Themes & alerts
Cluster recurring pain points and raise alerts for spikes.
Actions & A/B
Update PDP copy/specs, add FAQs, inform support; validate via A/B tests.
Top themes (last 90 days)
Aspect sentiment trends
| Aspect | Positive share | Trend |
|---|---|---|
| Battery |
84% positive
| up strongly |
| Delivery |
62% positive
| up slightly |
| Packaging |
71% positive
| flat |
| Color |
55% positive
| down slightly |