Customer Review Analysis
Transform unstructured feedback into product insights — aspect‑level sentiment, themes and actions for your catalog.
Real‑world snippets
★★★★★ Fantastic battery life and the keyboard feels premium. Support was quick to respond.
★★☆☆☆ Color is off vs pictures and shipping took too long — packaging was damaged.
What changes with insights
+27%
Conversion uplift on optimized PDPs
92%
Review coverage across products
< 30m
Time to new insights
From feedback to action
Ingest & normalize
Import from marketplaces and your shop; detect language and deduplicate.
Aspect extraction
Identify topics (battery, fit, delivery) and score sentiment per aspect.
Themes & alerts
Cluster recurring pain points and raise alerts for spikes.
Actions & A/B
Update PDP copy/specs, add FAQs, inform support; validate via A/B tests.
Top themes (last 90 days)
Aspect sentiment trends
| Aspect | Positive share | Trend |
|---|---|---|
| Battery | 84% positive | up strongly |
| Delivery | 62% positive | up slightly |
| Packaging | 71% positive | flat |
| Color | 55% positive | down slightly |