AI chatbots for B2B The bot knows what it knows. The rest it hands over.
B2B customers ask about fit, customer prices, delivery dates and invoices. We build assistants that use only approved data from Magento, ERP and support for this, and hand uncertain cases to your team instead of making answers up.
Does seal 4711 fit the P-200 pump?
According to the data sheet, yes, for pumps built from 2019. For older models it is the 4712.
I need 500 pieces by Friday at a special price.
I cannot promise that. I am passing your request to sales with your customer number and cart.
What customers ask
B2B customers do not ask about opening hours.
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Does it fit?
Compatibility, dimensions, spare parts. The assistant answers from catalog data and data sheets and says where the answer comes from.
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What does it cost me?
Only after login, and only the price this customer actually has in Magento.
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Where is my order?
Status, delivery and invoice from Magento or the ERP, for the logged-in customer’s orders.
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I need a quote.
The assistant collects items and quantities and creates a quote request for sales.
“Your call is important to us.” Our bot doesn’t say that. It just answers.
The assistant answers routine questions right away. Anything it is not sure about goes to your team with the conversation history.
How it answers safely
Look it up first. Then answer.
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Understand
What is it about: product, price, order or quote? And which data does the answer need?
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Look up
Only in approved sources, with the rights of the logged-in customer. It never sees anyone else’s prices.
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Answer or hand over
With a source when the data supports it. Otherwise a handover to sales or support, with context.
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Review
Unanswered questions are collected. They lead to better sources, not just better prompts.
In everyday support
Less copy and paste. More time for the hard cases.
Today
- Sales and support answer the same questions about availability, prices and deliveries every day.
- Requests arrive without customer number and without items.
- At night and at weekends the customer waits.
With an assistant
- Routine questions get an immediate answer with a source.
- Hard cases reach the team with customer, cart and history.
- Whatever the bot could not answer is on a list you can work through.