Process automation The machine handles routine. Exceptions stay with you.

We connect mailboxes, documents, ERP, catalog and support into flows that handle standard cases on their own and pass anything uncertain to the right person, with the context they need.

Have a process reviewed

Where to start

Where things repeat every day.

  • Incoming invoices

    Read the invoice, match supplier and order, post the cases that add up. Discrepancies go to accounting with a reason.

  • Problem orders

    Spot price, stock or address errors before the delivery gets stuck. What a rule can fix gets fixed.

  • Catalog upkeep

    Normalise attributes, assign categories, suggest texts. Price-relevant fields go to approval.

  • Support triage

    Classify tickets, prepare suitable replies, send sensitive cases straight to support.

Copy and paste is not a job description.

Typing up invoices, fixing orders, sorting tickets: a flow takes care of it and only asks your team about exceptions.

Have a process reviewed
Worn keyboard keys C and V

One flow, four steps

Every step has a limit. And an owner.

  1. Capture

    Take in an email, document or event, read the fields, flag what is missing.

  2. Classify

    Determine the case type, apply rules, set priority and responsibility.

  3. Decide

    If the case is within the limit, it continues. Otherwise request approval or hand it to a person.

  4. Act and record

    Update ERP or CRM, inform the team, store the decision with all inputs.

For flows inside Magento there is our Workflow module: visual editor, review before publishing, every run traceable. See the Workflow module

Control

Sensitive actions need limits. Not a disclaimer.

  • Approval limits

    Which amounts, actions and uncertainties always need a person is decided in advance.

  • Data processing

    Which sources are used, how long data stays and where it is processed is limited before go-live.

  • Traceable

    Input, rule, result, approval and final action are attached to one case.

  • Manual takeover

    If a step cannot continue safely, a person takes over without losing information.

Measure first

No baseline, no success.

  • Cycle time

    From arrival to a completed or deliberately escalated case.

  • Manual work per case

    Minutes a person still needs per case.

  • Exception rate

    How many cases go to review, correction or manual takeover.

  • Deadlines met

    How many cases finish within the agreed time window.

Bring one process. And its exceptions.

Have a process reviewed