Configurable order cancellation rules for admin users and customers.
Flexible Order Cancellation adds configurable cancellation workflows for administrators and customers in Magento 2.
Separate status control: Define one set of allowed statuses for admin cancellations and a separate set for customer self-service cancellations.
Customer account action: Show a Cancel Order action on the customer order view when the order status matches your customer rules.
Admin actions: Cancel directly from the admin order view or use the order grid mass action for efficient back office workflows.
Order history visibility: Add a cancellation comment and choose whether customers can see it in their account.
Optional email setup: Configure dedicated cancellation emails and sender settings from the Magento admin.
Configure separate cancellation statuses for admin users and customers, plus comment visibility and notification behavior in one settings screen.
Show a Cancel Order action in the customer account order view only for the statuses you explicitly allow for customers.
Cancel eligible orders directly from the admin order view without leaving the order details page.
Use a dedicated mass action to cancel multiple eligible orders from the Magento sales order grid.
Display a clear cancellation comment in the customer account order view after the order has been cancelled.
If your environment differs from the listed requirements, we can check compatibility in advance. Please contact us via our contact form.
You can define allowed statuses in the admin settings. Only those are cancellable.
Yes. The cancel action can be shown in the customer account or disabled entirely.
Yes. It is designed to work alongside ERP status sync without blocking cancellations.
Notifications are optional and can be enabled in the module settings.
Yes. It works in multi-store environments; settings can be adjusted per store view.
The license is valid for one Magento installation, including multi-website operation. In addition, the module may be installed on any number of development or staging servers. You can find further details in our license terms.
Installation and configuration are not included in the price. On request, we can support you with a smooth integration into your system.
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